Returns & Exchanges

At Colectivo Coffee, we want you to love every brew; if you are not entirely satisfied with your purchase, we offer easy returns on equipment and non-perishable goods within 30 days.

Return Process

• 1.
  Contact Support

  Email our customer experience team with your order number and the reason for your return to initiate the process.

• 2.
  Prepare Your Package

  Securely pack your unused items in their original packaging, ensuring all tags and manuals are included.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.